Thames Water Boss Sees Burnham 'Risk' as Customer Complaints Surge 101% Thames Water's customer complaint numbers have skyrocketed by a staggering 101% in recent months, leaving the company's management scrambling to address the growing issue.
The crisis is centered around the struggling high street in Burnham, where many Thames Water staff members work and live.
Industry insiders attribute the surge in complaints to a perfect storm of factors: rising water bills, frequent service disruptions, and inadequate communication from the company.